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--- solve_laser_problems [2019/01/25 14:38]
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+++ solve_laser_problems [2020/08/17 11:51] (current)
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-**5,You have press the weak light button on the laser.**
+**5, Using too little burning time or too fast speed.**
-Some of our laser have a weak light button on the top of it. You can press it to change the laser in weak or strong mode. When in weak mode,a red light flashes at intervals and does not burn anything. If you use it as usual, without changing any configuration or carving material, the laser becomes very weak and can't carve things any more, it may be damaged.
+In order to leave a mark on the working object, the laser needs enough time. Please try to increase the time. Or speed down.
+{{:burntime.png?nolink|}}
+{{:speed.png?nolink|}}
+**6,Weak Light Button on the laser is pressed.**
+Some of our laser have a weak light button on the top of it. You can press it to change the laser in weak or strong mode. When in weak mode,a red light flashes at intervals and does not burn anything.
+{{ :laserweak.mp4 |}}
@@ Line 51: / Line 64: @@
 ====Getting a new Laser====
+We offer a three-month warranty for lasers. We may send you a new laser.
 If you have identified the laser problem.Please shot a video about the problem and take a picture of the background of the laser.
 This video should include software operations, the status of the circuit board, and the overall status of the laser head.
-Different sellers have different warranty policies.Some seller may request you to ship the broken laser back or destroy it.
-For details, please contact your seller.
+Send the video, pictures, and order information to support@bachinmaker.com.
+We will get back to you as soon as possible.
 {{ :p90125-092720.jpg?nolink |}}
-Links: [[solve_motor_problem|How to solve the Motor Problems]]
+Links:
+  * [[solve_motor_problem|How to solve the Motor Problems]]
+  * [[upgrade_laser_module|Upgrade Laser Module]]
+  * [[no_weak_light|No Weak Light]]
+  * [[laser_cooling_fan|Replace Cooling Fan]]